Call us 24/7
Calls are answered 24 hours a day, 7 days a week by a 24 hour service desk, and emergency plumbing is available around the clock.
What to tell us when you call
- What the problem is, and when it started
- Your town or neighborhood
- Whether you are on city water or a private well
- Whether water is leaking right now
We will connect you with a local plumber who handles that kind of job, and you agree the price with the plumber before any work starts.
In an emergency
For a burst pipe, shut off the main water valve before you call. For a leaking water heater, close the cold water supply valve on top of the tank and turn off its power or gas. Then call (815) 420-9933.
Other ways to reach us
You can also find us on Facebook. We connect homeowners in Rockford and nearby towns, listed on our service areas page. Calls may be recorded for quality control purposes; our Privacy Policy explains how calls are handled.